Privacy policy










  1. Calla Lily Clinical Care is responsible for controlling any personal data it receives under the General Data Protection Regulation and is subject to regulatory enforcement powers of the European Union and ICO.
  2. This Privacy Policy governs how we collect, process and use personal data from our website It also describes your choices regarding use, access and correction of any personal information held by us.


Information we collect from our website and how we use it

  1. Personal Information

When you visit our website, we may request that you provide personal information so that we can maintain a record for you. This refers to any information that you voluntarily submit to us and that identifies you personally, including contact information, such as your name, e-mail address, company name, address, phone number, and other information about yourself or your business. We will not collect any Sensitive Information from you.

We will never sell your personal information to any third party. Personal information is used to improve your browsing experience, send information to you, send you marketing communications relating to our business.

  1. Navigational information

When you visit our website, navigational information such as your IP address, geographical location, browser type, referral source, length of visit and pages viewed may be tracked. We use navigational information to operate and improve our website. For example, we use Google Analytics to see what content is being read so that we can learn what our readers like.

  1. Cookies

We use “cookies” to improve your online experience. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you. These are a convenience feature to save you time. The cookie tells the server that you have returned to a specific page. For example, when you submit a form, your desktop will remember that you have already filled in the form so you won’t need to do it again. You have the ability to accept or decline cookies. You can usually modify your browser settings to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of our website.

  1. Information about children

Our website is not targeted at children under 13 and we do not knowingly or intentionally collect information about children under 13.

If you believe that we have collected information about a child under 13, please contact us at so that we may delete the information.

Retention policy

  1. We retain personal information only as long as we consider it useful in contacting you, or as needed to comply with our legal obligations. We will delete this information if you request.

Your Rights

  1. Calla Lily Clinical Care will freely provide you with information about whether we hold any of your personal information.

If you have provided us with your personal information, you have the right to review it, request any changes, opt-out, and for us to completed delete your record.

To exercise any of these rights, please contact us at

We will respond to your request within a month.

You may unsubscribe from our marketing communications by clicking on the “unsubscribe” link located on the bottom of our emails, or by sending us email us at

Please note: Customers cannot opt out of receiving transactional emails related to their account with us.

Appendix A: References


General Data Protection Regulations 2017 Policy and Guidance

BS10012:2017 Data protection – Specification for a personal information management system

ISO27001:2005 International Standard for Information Security Management

We use cookies to enhance your website experience. We use necessary cookies to ensure our website functions properly and to keep it secure. These always need to be on. By clicking “Accept cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyse site usage, and assist in our marketing efforts. Please view our privacy policy for further details.